AirHelp Review 2023: How I Successfully Claimed €390 in Delayed Flight Compensation
Have you been wondering if AirHelp is legit? I’ve got you covered! In this AirHelp review, I’ll share my personal experience and how I successfully claimed €390 in delayed flight compensation.
In August 2022, my husband and I went on a long-awaited trip to the Philippines, filled with excitement after four years of anticipation. Little did we know that our trip would take an unexpected turn when our first flight was delayed, causing us to miss our connecting flight. We were stuck at the airport for at least 8 hours, and our entire week’s plans had to be rescheduled.
Even after trying to contact the airline, Qatar Airways, we received no response. This left us feeling frustrated and unsure of what to do next. That’s when I decided to turn to AirHelp to help us claim compensation for our delayed flight. Surprisingly, the entire process took nearly seven months.
In this blog post, I will share my detailed experience with AirHelp, revealing the ups and downs, and ultimately answering the crucial questions: Is AirHelp worth it? Is AirHelp legit?
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Assists passengers in obtaining compensation for disrupted flights due to delays, cancellations, or overbookings under various global regulations.
- 100% compensation with AirHelp Plus
- Hassle-free claim process
- Expertise in flight compensation laws
- Limited to air travel
- Dependent on regulations
- Process can take months
AirHelp Overview
Overall, I highly recommend AirHelp to all travelers. They provide a seamless and stress-free experience when dealing with flight disruptions.
Submitting a claim took less than 10 minutes, and from there, AirHelp took care of everything. They kept me updated throughout the entire process, and I was pleased to see that my claim was successful.
They kept me updated throughout the entire process, and I was pleased to see that my claim was successful. I have already received compensation for the inconvenience I experienced due to the flight delay.
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What is AirHelp?

AirHelp is a service that provides assistance to travelers who have experienced flight disruptions. One of its standout features is the user-friendly and quick claim submission process, which takes less than 10 minutes to complete.
Whether you faced a flight delay, cancellation, or overbooking, AirHelp is there to help you navigate the complexities of airline compensation. Their team of experts handles all the paperwork and legal aspects on your behalf, ensuring you get the compensation you rightfully deserve.
With timely updates on the status of your claim, you can stay informed every step of the way. As a satisfied user, I can confirm the efficiency of AirHelp’s services, and I highly recommend it to anyone seeking assistance with flight-related issues.
🔍 Had a delayed or canceled flight? Check Your Flight Compensation!
AirHelp Features
Fast and Efficient Compensation Processing
AirHelp ensures a fast and efficient process for flight compensation claims. You can leave the complexities and negotiations with the airline to AirHelp, saving yourself from any unnecessary stress.
They guide you through the required paperwork and handle the submissions, ensuring a seamless and hassle-free experience. You will receive an email for every claim update, and you can also view the claim history on their website.
No Win, No Fee
One of AirHelp’s standout features is its no-win, no-fee policy, providing you with complete peace of mind. If your case goes to court, you won’t have to pay anything upfront; instead, AirHelp will deduct a fee from the compensation they successfully secure for you.
Extensive Coverage and Global Assistance
As the world’s largest flight compensation company, AirHelp operates in numerous countries, offering assistance in various flight-related situations.
They handle everything from dealing with canceled flights and flight delays to resolving missed connections and uncooperative airlines.
AirHelp independently evaluates claim validity and holds airlines accountable. With a support team fluent in 18 languages and a vast network of law firms spanning over 35 countries, AirHelp ensures customers receive accessible and reliable assistance worldwide.
🔍 Had a delayed or canceled flight? Check Your Flight Compensation!
Pros of AirHelp
🔍 Had a delayed or canceled flight? Check Your Flight Compensation!
Cons of AirHelp
My Experience with AirHelp
Before discovering AirHelp, I attempted to file a claim with the airline on my own. Unfortunately, the process proved to be time-consuming and stressful. Countless back-and-forths and even mistakes in their assessment of my flight details (they got my departure country completely wrong) left me frustrated and in the dark about the status of my claim.
When my husband and I missed our connecting flight, we were stuck at the airport for over 8 hours. Despite the inconvenience, the airline didn’t offer hotel accommodation, and we were only granted access to the lounge a couple of hours before the next flight.
Not only that, but they also almost downgraded our seats, and I had to insist on getting the business-class seats we had paid for. To make matters worse, they didn’t provide any information about the possibility of a refund if we were forced to downgrade due to the flight situation.
It was an unpleasant experience I never wanted to relive.
After countless unsuccessful attempts to reach Qatar Airways from August to December, I finally decided to turn to AirHelp for assistance. From submission to payout, the entire process took around 6 and a half months.
The claim was initially submitted in December, and it went through various stages, including being rejected by the airline and awaiting legal assessment before finally being successful.
After a few months of waiting, we succeeded! We were going to receive €780 as compensation for me and my husband. Just a few days after giving our bank details, the compensation arrived.


Who is AirHelp for?
AirHelp is designed for any individual who travels by air, whether you’re an occasional vacationer, a seasoned business traveler, or a travel professional. Its primary role is to advocate for passengers’ rights globally, aiding in claiming compensation from airlines for disruptions, not just within Europe, but globally.
Frequent flyers can particularly benefit from AirHelp due to their higher probability of encountering such inconveniences. However, even occasional travelers can find value in having an advocate in their corner when disruptions occur.
AirHelp Pricing
AirHelp offers a free basic service where you can easily check your eligibility for flight compensation, and AirHelp can assist you in claiming it.
However, if you wish to expand your protection and secure your future travels with more robust benefits, consider enrolling in AirHelp Plus, which is offered in two tiers: Essential and Complete.
Essential – €24.99/year
Complete – €49.99/year
AirHelp Alternatives
- ClaimCompass: This platform aids passengers in securing compensation for flight disruptions by leveraging advanced technology and EU regulations, ensuring a streamlined and hassle-free claims process.
- Skycop: As a leading passenger rights advocate, Skycop assists customers in getting compensation for disrupted flights and actively lobbies for improved air passenger rights.
- Refundmore: Known for its reliability, Refundmore also operates on a ‘no-win, no-fee basis, ensuring a straightforward, risk-free process for passengers seeking compensation for flight disruptions.
FAQs About AirHelp
Is AirHelp a legitimate company?
Yes, AirHelp is a legitimate company that has been operational since 2013 and has helped millions of passengers secure compensation for disrupted flights.
Is AirHelp Plus useful?
AirHelp Plus can be very useful, particularly for frequent travelers. It provides enhanced benefits including 24/7 support, coverage for extra expenses and luggage issues, and insurance for future trips.
How do I claim compensation for a canceled flight?
To claim compensation for a canceled flight, you can use AirHelp’s platform. Simply enter your flight details on the website and follow the prompts. If your claim is valid, AirHelp will handle the process with the airline on your behalf.
Final Thoughts: Is AirHelp Worth It?
This AirHelp review captures the essence of what makes this service truly stand out – its simplicity, effectiveness, and dedication to ensuring travelers are rightfully compensated for flight disruptions. From my personal experience, I can vouch for the benefits AirHelp brings to the table, especially when dealing with uncooperative airlines and complex claims processes.
Should you find yourself in a similar predicament, facing a delayed or canceled flight, overbooking, or any air travel disruption, remember there’s an advocate ready to fight on your behalf – AirHelp. Take a step further and secure your future travels by enrolling in AirHelp Plus. With its enhanced benefits and coverage, it’s an investment that could potentially save you a lot of trouble and financial loss.
Are you ready to have peace of mind on your journeys and ensure you’re rightfully compensated when disruptions occur? Sign up for AirHelp Plus today. Let your travels be about exploring and experiencing, and leave the worries behind.
Hi Karen, we recently experienced the same but on a different airline. We are trying to use AirHelp after reading your review, however upon filling up our details in regards the complaint, it always says that we are not entitled to a compensation (maybe because the flight indeed arrived in the final destination – but it was delayed). How do you fill the form to indicate the delays and the rerouted flight (in our case). Thanks.
Hi TJ! The eligibility for the compensation usually depends on a couple of things. Not all flights are covered; for example, almost all routes within Europe are covered, but there might be exceptions.
How many hours was your flight delayed? It should be at least 3 hours or more to be eligible for compensation.
Another important is the cause of the delay. Delays caused by bad weather, for example, are usually exempt from compensation.
Have you tried reaching out to their support? They are usually fast with their responses and very helpful!